REAL PEOPLE

INSTEAD OF ARTIFICIAL INTELLIGENCE

Artificial intelligence is fascinating. But it cannot replace a real human being. The machine lacks a consciousness and only acts according to defined patterns. Authenticity is the crux of every customer relationship. Only someone who is able to successfully address the concerns and desires of the customers is a true contact person.


Real people

What is authenticity? Be yourself! Find your true self! On the one hand, calls like these are problematic: there is no “true core” within us that has to be set free. Our personality is not etched in stone, but continues to change throughout our lifetime. On the other hand: we have all experienced moments in which we suddenly realized that we were doing something alien to us, something that was not right for us, and this usually is not a good feeling. Being authentic means being content with our actions and not trying to be something we are not.

The difference between real people and robots.

There are some websites on which you first have to check the “I am not a robot” box before you can use the service in question. Now of course, it is not entirely inconceivable that a robot could be programmed to check the box. There are already robots that look and move like people, hold conversations and perform certain tasks , and as technology advances, they are becoming more and more similar to humans. But will a robot ever know what it is suggesting when it claims to be a human? Sophisticated technology cannot create a sense of self-awareness yet.
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